I’ve had no issues at all. You both are simply AWESOME and OUTSTANDING!! Local management seem completely helpless with no backup. At the time I purchased this furniture I was told delivery is $60. They have been patient with all my questions and replied to emails promptly. $155 for loading into a truck and driving 27 kms and carry it into my home which has nothing difficult about it. Even the delivery of my lounge was a pleasant experience. Only god truly knows when I'll receive my table that I bought last year September. I will be sure to pass your comments on to Michael and the Bathurst team, no doubt, they will love to hear them. The range of decorator and larger fortitude items was beautiful and displayed nicely. I again feel deceived by this company. Why would you sell furniture and not ensure that your regular $60 delivery can do their job? Worst customer service, try to chase my stuff but no one take responsibility about broken furniture. Eureka Stylus Cordless Stick Vacuum – Product Review The Eureka Stylus cordless stick vacuum cleaner will have you hypnotized when you use it. June 5, 2018. Choose Eureka, the destination when looking for solid timber furniture and unparalleled service. If you want waste your time and money make sure you go to this crap ridiculous store . Probably best to contact the store you’ve ordered through. You are lovely when selling but once you have the money any customer service goes out the door. This company has no intention of honouring any customer service rules of any kind. We look forward to seeing you again soon, Really bad customer service, promises but no delivery, The worst experience I have ever had in Australia, poor customer service, unreliable, more than 6 months delay and no one responded even an e-mail , promised well , delivery awfully. Lovely displays. One of Eureka Swan’s bagless, cordless vacuums that comes with a rotary brush-head for effective cleaning. Apparently their normal delivery people cannot lift the table so they had to get a quote from another company. Rude. I am beyond words here. We walked in looking for furnitures for our new house. This is by far the best vac when you are on a budget. Taste. The Eureka being a kit car, a variety of engines could be fitted; most cars were powered by Volkswagen's 1.6 and 2.0-litre flat fours, but Purvis also offered the Eureka ready for Ford four-cylinder power. There are plenty of admirable vacuums in the Eureka family of products, but with so many upright, handheld, stick, and canister models available, it might be difficult for consumers to select the one that best suits their cleaning needs. I paid a 25 % deposit and heard nothing. 9. Efficiency. I purchased the Tuscanny entertainment unit, in August, finally have a pick up date. Write a review on ProductReview.com.au! We have been challenged, like most who import, with delays due to var... ious factors caused by covid. I was told the ETA's were good and I would have them by Xmas. Companies can't alter or remove reviews from ProductReview.com.au. Available from: swan-brand.co.uk. Hopefully your furniture arrives soon, we are all working hard to reduce the delays. The best way to report a fault is actually to use the online portal, that will go directly to our customer service team and they will respond to your promptly. Perched at 300 metres above sea level, Eureka 89 provides a unique setting for your next event. What is it? Thank you for a great shopping experience. Lovely ladies, thanks a lot. The wrong lounge delivered daspite extensive discussions about the subject held in front of the lounge we wanted to purchase a tan not orange. Great deals, prices and great experience. I will pass your comments on to our regional manager for her to address with the team. I will ask the store to check your chairs and see if ther... Read more, I have edited my review because on notification of the arrival of the table and bench I have been told (and paid) that delivery is $155. If you have a good company with good honest service then there should be no need to block people. Hi Alison, thank you for sharing your feedback. Like most robot vacuums, it has quite a few parts that need to be serviced or replaced regularly, so recurring costs can add up over time. At the bottom of our website, you will find a link named AFTER CARE (it is on the grey bar right at the bottom of the page) - this will direct you to the claim form, where you can pop in your order details, problem and suggested resolution. I emailed them to say that as they no doubt know I would have to have the furniture when it arrives and I again inquired about the chairs which I assumed were not being made in the same place as the table and bench seat. Yesterday I was notified that the table and bench are ready and I asked for delivery. I’m a customer Robyn and not the best on technology. Your trust is our top concern. In contrast, the telescopic wand is made from metal, and the plastic wand has a rubber grip. Don’t deal with this company. Delivery ETA was Mid Sept, Early Nov and Mid Nov. Advised she only had 3 chairs of the one we wanted (we needed 8) but rang around other stores to arrange stock for us. I rang the store in October and was told there was ...Read more, Hi Frances, thank you for taking the time to share your feedback. We were originally told it would arrive in September which we thought was a while but given we loved the table and our old table was from Eureka Street we thought it would be worth it. The glass which is selling point requires constant cleaning and it just doesn’t clean. I think this is a review site for multiple companies. We look forward to welcoming you again soon, Kate. Reviewed in the United States on April 30, 2019 Vine Customer Review of Free Product(What's this? The performance of the Mighty Mite did improve in our cereal test, taking about three passes to do an acceptable job on the low-pile carpet. I’m a customer. But we get a call today! A big thank you to all the staff. This company has no intention of honouring any customer service rules of any kind. Eureka also manufactures aftermarket vacuum accessories, such as bags, belts and filters. OVERALL SCORE. 03:20. Xmas eve. Great customer service that the store has directed you to online. The store was beautifully displayed and The style. We value your feedback as it provides us with consumer's insight and helps us improve our product. eureka! I will never buy anything from them Harvey Norman, Natuzzi Italian have better customer service and quality controls. Hi Baisil, thank you for sharing your feedback, I agree, the covid delays have been difficult so thank you for your understanding. I apologise that the store hasn't communicated as expected, as a business, we have employed in excess of 70 new team members through covid to help with the influx of inquiries, we continue to add to our teams to help with communication also. Eureka Vapor - Brand Anthem. In regards to the power cord and it's performance on carpet. No your dead wrong. I am not in a high rise or units. 9. I am pleased to hear you had such a nice experience in Macgregor with Fiona, I will let her know, we look forward to seeing you again soon, Kate. Fiona says she has stock to unpack. Ltd. All Rights Reserved. Eureka street not only produces quality products but has quality people to match. Aka 2 hr round trip. Fiona was brilliant. Thank you for the 60% discount. This has been my first experience with the store. I rang in mid December and was told they were on the wharves and I should have the furniture just before Christmas or New Year. Then, this lightweight handheld vacuum is for you. We are trying to work with them to organise delivery or collection, but no. Thanks for your commitment to excellence. Yay. I will pass your comments on to our regional manager for her to address with the team. It’s a powerful upright vacuum cleaner, that comes with a bagless canister, and for this particular model it is very easy to empty. Kate M. Eureka Street Furniture 7 months ago Hi Matheus, thank you for taking the time to post such a nice review, I will be sure to pass it on to Debbie, she is a great asset to the Eureka team. The wrong lounge was delivered we ordered for a tan Venato instead a Heritage orange leather lounge was delivered. Which I did and I love it. Today we’re reviewing the Eureka … Hi Sandy, thanks for your review. Which I did and I love it.You can believe what you like Robyn, you sound very angry and don’t choose to believe the Bathurst great service I got. Hi Alex, thank you for taking the time to share your lovely feedback, really pleased to hear that you enjoyed your experience in our Macgregor showroom with Sharyn and Fiona, I will be sure to pass on... Read more, Finally and Jenny are fantastic on the macgregor store always going that extra yard to help a customer, would come back to eureka street again and again just for them, solved all my queries and issues. Most users are happy with how the dust bin detaches and empties over a trash can, and the vacuum itself is very easy to use as well. The TV unit and coffee table we ordered arrived in good condition and were a reasonable price. All indications of performance returns are historical and cannot be relied upon as an indicator for future performance. I try to reach them more than month but no one reply my query. Quality hardwood timber furniture. Though I must add, other well know stores couldn’t get a lounge to me until Feb/Mar due to back log from the virus. Poor customer service from your people trying to make it seem we ordered for Heritage. 1922 Eureka Model 9 vacuum ad, offering a 10-day home trial of the product. Eureka Woodheating has been a leader in the Australian market for more than 30 years. Your options are go in to local store, ring local store or an email to Brisbane. I walk into a different store yesterday, the showroom was full to overflowing with stock and plastic plants, I was told that a new shipment had just arrived. mid Jan. Stop using customers money to open a new showroom when you can’t supply customer orders Hi Gabrielle, thank you for sharing your lovely comments, we are very fortunate to have a fabulous team in Morayfield, both Monica and Tatini always go above and beyond, I will be sure to pass on your... comments to the team, we look forward to seeing you again soon, Kate. Oil Quality. The ONLY date we can have before next year is, wait for it! Why wouldn’t they allow a collection of good otherwise? But let’s be honest, with how the store spoke to us, and the lack of a real response from head office, I am not getting my hopes up.The invoice number is 1166023. I have a very large Eureka tent that has served us well for years but is GIGANTIC. Thanks Kate. Really pleased to hear that we could help with you... Read more, The first week of August I ordered Chairs a Bengal Table and a Bengal Bench. I owned mine for 10 years but this is a review for Eureka. While the vacuum looks a little cheap, most of it is made from hard plastic that seems sturdy and durable. Fiona was helpful and friendly both times. Maybe being nice might get you further. Similar opinion? But let’s be honest, with how the store spoke to us, and the lack of a real response from head office, I am not getting my hopes up. I owned a Miele and believe me, that is the best vac out there. I am really surprised to hear your review of Browns Plains, I will pass on your comments to the regional manager for discussion. However after 4 weeks no word from the store so we sent another email on Sunday. I opted to pick up the chairs (which I did pick up two weeks ago and I do love the chairs) and was going to get the table delivered and think about the bench. It also has very good overall performance on carpet but it struggles a bit more with small debris. The after sales customer service has been a nightmare. After enormous number of emails back and forth with the head quarters Eureka Street, I was able to receive 6 black leather chairs that I bought with the table which got delivered end of January 2021. The idea of the online form, is that we can quickly make a determination and decide on a solution before calling you back with the solution - saves back and forth calls, everything is in one document. The staff member was really helpful and arranged for our chairs to be delivered today (9th Dec) and they look great. I will never step inside your store again and anyone I work with or know has heard of my experience. Number of Puffs. From our previous conversations I was lead to believe it would be this month but your total lack of communication since, tells me otherwise :(. I will ask the store to check your chairs and see if ther... e is a way that we can have them assembled and ready, there have been challenges with transport to Canberra throughout the year, so I will just need to confirm when they are receiving their trucks. The sad thing is our lease is up in a few weeks so it is unlikely we will get to see our new furniture in our apartment. Sharan was also very prompt with my queries and had a very helpful attitude. All Reviews Eureka Product Reviews - Best User-Rated Eureka Products Subscribe to Our Email List Sign up and receive 20% Off and get exclusive access to promotions, sales events, pre-order sales & more! Eureka Street furniture, you need to stop using Covid 19 as an excuse , furniture businesses are flourishing, I’ve bought lots of furniture from other companies and they don’t use the pandemic as an excuse. Hi everyone,I made my first purchase at Eureka Street Furniture, Slack Creek. Service manager bent over backwards too help us pick our furniture :Great numbers of quality stock McGregor store have a very knowledgeable bunch of staff members, Hi Wally, thank you for taking the time to post your review, really pleased to hear about your experience. Hi Leanee, thank you for sharing your lovely feedback. I will take this to Fair Trading if nothing is done. No. Gayle was exceptionally polite, friendly, nice and gave product details with patience. The staff member, Amber offered professional and friendly service, Hello, thank you for sharing your feedback, we really appreciate it. Wonderful and high quality furniture. Then, this lightweight handheld vacuum is for you. Our Browns Plains team ... is an established, long term Eureka team and it is not often that I hear feedback like this, we will look into it, thanks again for sharing, Kate. Listing monitored by Eureka Street Furniture representatives. Keep up the great customer service.KerryJ, Hi Kerry, thank you for your lovely feedback. 1. REVIEW OVERVIEW: Design. The sales associate on the phone advised today the table should arrive next week and if we called back next Thursday or Friday they would could give us an update. Enjoy your Christmas, I will be sure to share your feedback with Sharyn and the Macgregor team, Thanks Kate, Happy customers Mel and Gayle were fantastic help their service was second to none very very happy customers would recommend them to everybody you girls even made it a pleasure for my husband to shop thank you both very much the store set out makes it easy find items, Hi Debra, thank you for sharing your feedback, we are very lucky to have Gayle and Mei on our team at Slacks Creek, both ladies share our enthusiasm and passion and have fun in the process, I am glad ... Read more. This WAS NOT EXPLAINED AT TIME OF PURCHASE. My husband hated our other lounge which wasn’t very old. I mean....two different bags go into one bag, the thing can hold 8 adults standing up inside, and it's just over the top. Yes delays happen and yes we are in a global pandemic, but surely that would mean you would keep in contact with your customers so they could be kept updated with the progress of their orders. There is no apology but I was told I could ring around and organise something myself if I wanted to. thanks, Hi Arnab, thank you for your review, I will be sure to pass your feedback on to the team at Macgregor, look forward to welcoming you again soon, Kate. Located on the bank of the Yarra Valley in the heart of Melbourne, Eureka 89 not only provides an unforgettable setting but is easily accessible for guests. I think this is a review site for multiple companies. Look forward to seeing you again soon, Kate. The Eureka Stylus cordless stick vacuum cleaner will have you hypnotized when you use it. I am really happy to hear that you are pleased with your new pieces, ... Read more, Oh but for the benefit of hindsight. No your dead wrong. Local management seem completely helpless with no backup. I asked for a refund and was told no. I went in just to look & no intention to buy but the customer service given changed everything. Hi Andrew, thank you for taking the time to share your experience, I am pleased to hear that you are happy with your new pieces, thank you also for understanding the impact of covid on the delivery, i... Read more, This has been my first experience with the store.All the staff have been so happy to help me. I know what this forum is and as I want all of my communications with this company in writing now this seems to be the best way to get it as contacting the company via email is not getting me anywhere. I will share your comments with Fiona and the team, Kate, Great. When we said we couldn’t take delivery Xmas eve, as we were at work, we were told so what? Our Macgregor showroom is stunning, we are very proud of it. There are clearly problems in the after care section and office, as our issues were repeatedly referred back to the same, very unhelpful person, even when we specifically asked could someone, anyone e... lse, please read and listen to our concerns. A+++ really happy with her service! Can we have it delivered this week? I really question whether they are a "family owned Queensland company" as advertised. You couldn’t even get to it much less look at it. I had read some reviews that were over 12 months old saying the ETA's were a joke and so I made a point of asking about them as I wanted the new 3 metre table for xmas lunch. Staff in store provided useful information about products and were able to apply further discounts for bundled purchases, and provide flexible pick up or deliverdelivery options, Hi Edward, thank you for sharing your feedback, we really appreciate it. Hi Jocelyn, thank you for sharing your feedback, we really appreciate it and are very pleased you enjoyed the showroom. Hi Debra, thank you for sharing your feedback, we are very lucky to have Gayle and Mei on our team at Slacks Creek, both ladies share our enthusiasm and passion and have fun in the process, I am glad ... you had that experience. I am so pleased to read that we have helped you so well, our Robina showroom has now closed but you can find Natalie at our Bundall showroom, I w... Read more. Product Name PowerSpeed Base Product Brand Eureka MPN NEU182A Price $89.99 Weight 9.65 lbs. I ordered a dining table over a month ago from the Virginia store ( this is not my first purchase). Thanks Kate. Hi Andy, I am surprised to read your comments and if the events you mention are an accurate description of the service, I am truly sorry to hear them. Hi Jack, thanks for your feedback. Hi Olivia, thank you for taking the time to share your feedback, I loved reading it and will be sure to pass it on to Heather and the Macgregor team. First warning sign should have been lack of contact details on the website. Fabulous! Regardless, shouldn’t your customer order shipments take priority over your plastic plants shipments, my table was shoved in a corner piled high with stock. Emailed store - no response.Then called and left a voice message a week later - no response. It is quite a unique service to Eureka, none of our furniture is delivered flat packed. I rang the store in October and was told there was ... a new store Manager who was following up on outstanding orders and would call me back.