This employee is massively covering up by saying that she warned me. His RX didn't change drastically., only a little. I returned 4 times the first week. Business Profile. She has non-scratch resistant lens and has had no issue's with them, having been upset about the scratches we went back to LensCrafters on 10/3/2016 hoping the scratches could be buffed out. Please help me I cannot afford another pair of glasses. A courtesy call would of been a nice touch. Lens Crafters; Additional Contact Information. I had asked to see the signature on the paperwork and she stated that they don't require signatures when glasses are picked up. All I am saying is that if there was a copay or any other payment that was needed when I returned then I think that should have been brought to my attention in the initial conversation, that way I would have known what to expect. Need to contact the Lenscrafters corporate office? I have purchased my last few prescriptions from Lenscrafters (Ft Myers) & been pleased. On Sunday, 7-15-18, I called the Capitola Lenscrafters to schedule an eye exam. Five days later, since I couldn't return original purchase lenses, I bought the lenses for distance. I went back to the store for the 3rd time to get my measurements. A class action lawsuit is filed against LensCrafters. I waited past my appointment time before I went to the front. What kind of charting do you guys have going on here!!! She did it any. Less than a year they failed and the coating was looking all scratched i went to the Lens Crafters in Fairview Hts IL and was told there is nothing they could do but sell me another pair. I wasn't looking for something for nothing, I just wanted LensCrafters to fix my glasses and do the right thing to keep me as a customer. Never the right. I came back two weeks later, the 2 page document I completed had been misplaced or destroyed, they couldn’t figure out what happened to it so I completed a new one. I took them to Lenscrafters on 1/21/2019 to order the prescription lenses. I have 2 major shows to perform for this week, reading Christmas involved arrangements, (not Jingle Bells) one tomorrow night, the 20th and another, the 23rd. This is the worst customer service imaginable. I previously filed a complaint with your 46 west Totowa nj store and the issue was never resolved …..addressed Never Resolved......contact info is the same ,,,,,Mr. John Benjamin 862 232 4942 johnbenjamin73@yahoo.com.....The original complaint should still be in your system....Thanks. It was very busy that evening. Enter your email and password to save your offer, then redeem it in store. Brian Nardelli is a rude Manager. I would not recommend LensCrafters to anyone. Most of the company's stores are found in shopping malls and offer one-hour service, eye exams, contact lenses, and sunglasse s. The company experienced significant growth under United States Sho e Corporation … Register below to save your offer, then redeem it in store. I told him that wasn't true. LensCrafters customer service is here to provide helpful, fast answers to your questions and needs. I purchased frame & lenses June 2018 & extremely disappointed in them. Sent them back and again said another week. If you're not, you cannot proceed with this step. Detailed information on all things LensCrafters. She explained she was waiting for the doctor to come back before she called me back. I asked Marcie for some type of discount due to the inconvenience. I was told yes they are and that made my decision on the care plan, less than 90 - days in to wearing and caring for my new glasses very carefully, the scratch resistant lens developed light scratches that were affecting my eye sight, how could scratch resistant lens scratch. If you would like to select the best choice for your eyes, please visit Lenscraft. North Vancouver, BC - Marine Drive location. I cannot believe the kind of people you have here working for you. I am having quite a difficult time. Everyone was polite, and within about 1/2 an hour to 45 mins. They lost the original order and that’s my fault. I now have a RX that is useless because it is incorrect & lucky that I caught the mistake. She wrote one number in pen on my paperwork. On March 16th I entered the store at Lacumbre Plaza Santa Barbara, Ca. According to News 8, LensCrafters issued an internal memo which reads: “Frames that have been briefly worn by a customer and are deemed ‘Like New’ by passing the ‘Frame Review Process’ should be returned to retail stock at full price.” My wife and I had been doing business with LensCrafters for a very long time and will not go back to do business unless Matt apologize. For your security, we've temporarelyblocked the insurance look up.Try again in 60 minutes. He also informed me the pressure test was not recorded by Angela. I was my insurance credit because I’m going to call them and tell them it’s fraud because I don’t have any glasses and I want my refund of my money I paid. After that, Lenscrafters gave me at least one pair of new lenses at no additional charge. Need for someone to call me 903-491-6620. When he arrived she explained to him the issue and he came up to me and told me that there was nothing wrong with my glasses that I was suppose to look as my computer with my reading part of my glasses. My RX was old and got an exam. To be honest, this problem should have been corrected some time ago. We're finding your insurance benefits information.This may take a few minutes. No one would do anything to help me. Did not even bother to call Oakley. I was ASSURED that my order would be canceled, and that was on 6/7/19! I HAVE CALLED AND BEEN GIVEN SEVERAL DIFFERENT ARRIVAL DATES. I can be reached at 540-471-9400. We have the mailing address, phone number, and email address listed below. What are you going to do to make this right? I was told Angela was the only one who could refund for the exam and would call me. I originally paid approximately $700.00 and not 1 year and a couple of months i have to buy another pair? No problem. The Lenscrafters we used was inside the Tucson Mall in , Tucson Arizona. And we will probably not be back. I am an Registered Nurse and I know all about charting and keeping up with what is going on in the medical chart. I thought I was purchasing a good pair of quality glasses, he replied with you should have gotten the care plan. Every time I came in, I made sure they knew this was Medical, should be billed to my heath insurance. If you are facing any problem and technical issues related to your LensCrafters products and services including general enquires like warranty complaints & product related queries, don’t worry, kindly visit to LensCrafters customer service office, centre and stores during the any business hours. I have been a customer of many years. Also when i got my glasses they had been done in 1 hour. I can not remember her name because it was so late in the evening. Went today to get them and they were not there. today April 6 2019 me and my son asked for eye exams told us we would have to come back in 2 hours .and wanted me to schedule a appointment. I cannot see through it, cannot drive, having trouble accomplishing my work, cannot even barely see computer to send this. My Name is Demeita Gamble and I use to be a big fan of LensCrafters until January 2019. next friday the 11th. I told him that there is a middle section of the lens and I asked him, "what is that called"? 138.65. She was extremely rude, when my husband told her that we wanted basic lenses she said, "you can't put plastic lenses in Ray Ban's" in a very sarcastic and demeaning way. It was upgraded to my present ones, which paleo purchased from you i 2013. My encounter with Natalie was difficult from the outset. The frames are called lizard2 see pics and I have three of those in different colours. So I feel I am being ripped off of about $120 whilst being insulted for my bad vocal cord. Yes, I order my prescription glasses and when I got those they didn't have the larger nose guard that's real soft so I had to get another pair well when I got that pair apparently they're too small for my head and they squeeze on the side of my head and give me headaches so I go back and show him the difference in my previous glasses they said well you've already had an exchange you have to pay $50 for another pair so I just got screwed out of a pair of glasses I'm not paying 50 more dollars I already paid over $300 and I haven't even been able to wear them oh, I'm sorry that's just not right. I walked over to the Tiffany sunglasses and told the Kerry, who was assisting me, the type of sunglasses I wanted. Business Profile. The next day I was called and told that I could get hi index lenses but I would have to pay a $255 difference for something that was not my fault in the first place when I could have just ordered them to begin with. So, I was told that the lenses needed to be cut and put into the frames. I will appreciate your consideration. On February 10th I called to see if my lens arrived. This complaint is to inform you that we will no longer be using LensCrafters in the future and will not ever recommend this company to any of our friends or family. Spoke to manager Andrew and explained he never apologized or even sounded concerned cause this was done on purpose!! I asked for a supervisor and she said none was available. I CALLED SUNDAY 04/15/2018 AND SPOKE TO SEGAN ANDERSON. I would like a refund for the error on Lenscrafters behalf. When my son tried on his new glasses for the 1st time he stated that he could not see thru them. I will be sure to file a complaint with the better business bureau and inform everyone I know of the awful service provided by your organization and no compensation for my inconvenience. I went to the store in white marsh mall, white marsh maryland last night. As a result my 1 lens of merely 8 mo. As ii see it Lens Crafters is nothing but a source of income for sales people that do not want to fix a problem but want to sell u more glasses Meanwhile, I tried using their online chat, I called AGAIN (and AGAIN got Jasmine) and was AGAIN told I could not speak with a supervisor AND I could not cancel my order - all to no avail. Obviously the question we ask is why does Lenscrafters not have a way to fix this. We showed up for our appointment and they said they couldn’t examine her because she was only 4. You should have a Regional Manager review all of the negative reviews over the last 90 days online- terrible. What management looks after this? I will never recommend or purchase eye care products from Lenscrafters ever again, there is no service after the sale. Came in today to Lenscrafters on 6/17 /2016. Maybe it's still processing, but frankly I am tired of reaching out to you people with ZERO RESULTS, especially since I have already filed an original complaint and have not heard back from ANYONE despite several attempts of me reaching out (even emailing you screenshots of the $65.00 charge which supposedly you guys couldn't even view on your end). I was under the impression all this time that I had until May of 2019 to bring my glasses back without any questions and have my lenses taken care of because of my situation, because that is what I was told. Obviously you guys have a pattern here and it's not the customers. Other Phone (770) 536-3928. I have had many different eye glasses adjusted about 100x with yes, older frames too. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Paying over $1500 for three pair of glasses because of a small screw is just not acceptable. The assistant took them into to do a screening prior to being seated for the doctor. After placing me on a brief hold, I told her I would like to schedule an exam for next weekend. View Now. I explained I have been with Lensecrafters for along time and after the total experience would not be back. Shame on them. I stated that I have had this done before & 2 numbers are needed for PROGRESSIVE lens. He got on the phone & stated that they would never have promised me a PD measurement UNLESS I purchased frames & lens from them. Needless to say it did not work. ordered another pair without knowing that perscription was wrong because i hadn't worn glasses a whole day and thought it was just getting adjusted for … and these in 2017? Browse the categories and find everything you need. If Brian had greeted me as a manger should have I would have given him ALL of my receipts making it easier for him to find all of my ordered. She did and decided they were wrong and sent my glasses back again. I want to know what I can do about this? I do not live in Joplin and i do work and a single parent so weekend is the only time i have to do our eye exams . As a result it is destroyed. I then told Jimmy "NO". I truly don't think I'm going to keep either pair of my glasses to much of a waste of my time if it happen once it will happen again with the lens. 1-262-388-3055 thanks. Now I’ve paid $260 in cash plus over $250 my insurance paid over $500 and I don’t have any glasses at all they said they can’t even order those frames they are out of stock so they have have my $500 and the glasses and I have nothing. Maybe I need to get a lawyer involved???????????? So after wearing the glasses for 2 weeks I had never wore them a night I usually had my contacts on, but this particular night I was wearing my new glasses and I couldn’t see a thing everything was blurry and I damn near got killed on the fwy trying to get home. I can scan and send it promptly. A technician sat won with us, and did the normal & usual procedures and picked out the frames, etc. The company has its corporate headquarters in Mason, Ohio, a suburb of Cincinnati.. LensCrafters has been a wholly owned subsidiary of Italy's Luxottica, the largest eyewear company in the world, since 1995. The statement definitely was not correct. I was never asked for a co-pay and was a little concerned when I made the 4 appt in 3 months and made sure to say, this isn’t for glasses, but medical so Tricare will cover it. Please note: None of your information will be sold or shared. This is the second pair this has happened to. lied to me on the phone didn't know prices. Search. I was not happy with this my son didn’t know what to do because I was not with him at the time I will return these frames to LensCrafters I will get my $91.06 and I will shop elsewhere from now on unless this can be rectified I think you for your time . I told the Rep that Marcie kept my Versace frames at the store. I should have known better when I first came in and the old guy next to me said he was on his 5th pair and they still hadn't got them right. I have not been able to get any help from the Vision Center located at 1041 US Hyw 27N Avon Park, Fl. We accept most vision insurance plans online, saving you time and money. We were told it would be no problem- when we called to inquire if they were ready- they first told us they were picked up from that store- so we were on calls all afternoon trying to track down the 350.00 glasses- then they told us it was a system error and that they were in route to the other store. Ok great, but why didn’t you tell me beforehand. The issue is the coating on the left lens only keeps coming off. My second purchased lenses were picked up on 7/10/18. so two eye test for me and my son would not have hurt them . Ordered 2 new pair of glasses (regular and sun glasses). Experienced poor customer service? Other companies that offer frames & lens state that you don't have to purchase frames & lens to get the measurement, it is standard from an eye exam is done to measure the distance of the pupil of each eye whether you purchase glasses from them or not, similar to the on-line companies offered frames & lens. She again told me that she was the one who had dispensed the glasses and had scanned them into the system the same night. This RX were the exact same as his current lens none thing changed. Spoke to someone named Chris he said they had the frame he asked for my VSP information ran it through as a sale he said quoted me $58 put them on hold so we can come get them on Thursday 7/26/ 2018. By the way...her name is Emily at Kingsway and the Store Manager's Name is Neil. The salesperson said that I could only buy a frame that was currently in their showcase and was extremely adamant about it. I don’t buy into that I was warned. To whom it may concern, Mission: LensCrafters is committed to patient satisfaction, a seamless customer experience, and industry innovation as the premier destination for high-end eyewear and eye care. Her listening skills were painfully lacking.. I have been receiving glassed there for over 20 years. She used OPD - scan111 which injured my eyes and caused severe symptyms in my eyes and anxiety. I just walked into one of your stores in Joplin Mo. Said order would be in the same day the following week. These lenses are good for up close but not good for distance. I drove almost 2 hours to this location as I live out of state & my husband who drove me recently suffered a heart attack. I will never again bring my daughter to this place, i would prefer to pay out of pocket instead of dealing with terrible doctors like Michael Chin, i have never had anyone rush my daughter through a eye exam. I was shock because I really did not realize how much money I've spent out of pocket ( I guess it did not hit me because I've been going back and forward with different issues). The female associate pointed Brian out to me. She informed me that she would "try" to get a hold of her regional manager to see the next steps. Where does that leave the Customer? I described the manager and she said that he quit. My salesperson was Kerry. Of course I was not happy. Now I have to go back again and wait again. On 12/10/2015 I purchased a pair of glasses for my wife at Lenscrafters. He seemed very annoyed like he did't feel like working. She lied to me The glasses hurt my nose & every time I go in they say it’s the nose pieces. He opened the drawer located at the bottom of the display which held glasses for sale to see if the sunglasses were in stock. I was deceived & lied to by the manager & store personnel and now need another exam in order to get the correct exam results & PROGRESSIVE lens. Why didn't she tell us that at the start of our visit...and not 45 minutes to an hour later...after we were all said and done and almost ready to go up and pay for the glasses? I bought two pairs of glasses in march.one pair had a scuff on the lens, I was told I have to buy new lenses , I think I should get some consideration on this problem. my effort to respectfully exit your facility, humiliating. I got the new prescription on June 7, 2018. I was then told the only way they could adjust my lenses was if I paid a $25.00 copay (which was never mentioned in the initial conversation with the person I spoke to on the phone back in June of 2018.) I was informed by the sales rep that "I" had picked up my glasses on 10/21/2018. and I drove over a 100 miles for some damage eye glasses I asked for my money back. You can also reach us by phone at: 1-877-7-LENSCRAFTERS 1-877-753-6727. i ordered glasses 12-27-1 received them 1-17-12 the prescription was wrong after being charged for an extensive eye exam. He said the company declined to renew his lease in an office attached to a LensCrafters store. She claimed to be the manager so I asked to speak to her supervisor and she claimed Autumn is her supervisor. Experienced poor customer service? Rude ladies and not helpful at all. I'm a senior citizen 73 yrs. I left the store and about an hour later received a text message saying my glasses were ready I went back to the store and told them I just said not even an hour ago I wanted to order new frames and didn’t want them off the self. Like he was bantering back and forth with me. He said he would order the new lenses and they would be in in about 2 weeks. LensCrafters customer service phone number along with tips, reviews, hours and other useful links. On 5-25-19 I went to pick up my glasses. Our precautions in store. Oh well I never come to another one of your stores again an this will be going on Facebook to tell everyone how bad the service was at the local store. I TOLD HIM ALL OF MY FRIENDS AND COWORKERS ARE ASKING WHY I HAVEN'T GOTTEN MY NEW GLASSES AND I HAVE TOLD THEM THAT I CAN'T GET A STRAIGHT ANSWER FROM LENSCRAFTERS. Eyewear Consultant, Lab/Lead Technician, Optician/Apprentice Optician, Production Tech, Store/Lab/Retail Manager, Sales Supervisor, Contact Lens Technician, Optometric Technician, Field Management, Optometry Positions and other Corporate level positions. I felt like I was not told that truth from the start. The store we went to is in the Westgate Mall in Annapolis, MD. These glasses were expensive and with having the backing of two known companies. For 2 months I was in there every week sometimes twice. The Rep told me that I could come within 1 hour to pick up my glasses. This has been a total nightmare- I will never do business with Lens Crafters again and we will be returning the glasses- provided they find them! We aren't able to order glasses for you from the lab. They came in 2 days late. She tried couple of frames, and left them back where they could be visibly seen and left. Cassandra Marks. The plaintiff who filed LensCrafters class … Now I am forced to find another eye glass store in this small community since I refuse to return to Lenscrafters and be verbally abused. as soon as I found that out knowing I had just got new glasses I contacted Lens crafters and advised them of my situation, I believe I spoke to a ( Denise not positive on the name but the notes should mention who I spoke with as the notes were clarified when I went back on 3/10/2019) that I will probably need to have the lenses I just bought adjusted, She advised me that if I would bring the glasses back before May of 2019 that they would adjust my glasses at no additional cost to me. The last time I called was before Thanksgiving. We both are retired scientists visited LensCrafters store in South shore plaza, Braintree, Mass. I did not say anything. I purchased a box of lenses and noticed my vision for distance wasn't the greatest. Arden Fair Mall, Sacramento, California, . The sales associate informed me there was not a number to call, there is no way to contact lens crafters except through the store. Who can I speak to? I was only refunded for the glasses. Brian did not call me over to the area where he was located to inform me of what he was doing. I honestly feel like taking a further step of action at this point. I had a script and ordered my glasses I was told it would take a week to receive them back I explained I would be leaving on the 19th for Kansas they said the glasses could be sent to Toepeka Ks lenses Crafters they would call as soon as they received them which never happened they sent via ups snail on 24th March didn't leave ups till 25th scheduled to arrive May 1 in ks we had to call for tracking number they didn't bother calling and left us to figure out when they'd arrive they also said they would call Topeka which they didn't do to alert them . Check your elibility from the list below: Too many failed attempts. The AUDACITY!!! You're just a simple equation away from your pupillary distance. I was told that they should be in on the 12th. Jimmy tried to come up with some type of excuse. For ophthalmic eyewear, to the extent permitted by law, Luxottica excludes all liability for repairing or replacing prescription lenses, including where the prescription lenses are damaged or lost due to a product manufacturing defect. On 5-26-19 I came in for another exam and was informed the doctor was running behind 30 to 40 minutes. I origionally ordered gray, but was told by the sales associate that the upgrade only came in blue, In the store the sales associate also sold me that upgrade to Polaroid and a darker lens for about an additional $60.00 — and that amount was charged to my credit card. Still in a very demeaning tone. Make sure the information you entered matched your insurance details. You are using an outdated browser. Lenscraft has prescription glasses to designer eyeglass frames, complete eye checkup with better quality lenses and affordable prices. At this time, I will not pay any additional monies for the lenses I want and this mishap should warrant me a full refund from both purchases or definitely the second purchase. Well her reasoning isn't acceptable, and if this was the case. I told Brian that I have been going back and forward with this store for too long due to too many error by the employees their. I got them back again and I can read out of them but I cannot see my computer without looking out of my readers. I am sure we are not the only people that have had this problem at Lenscrafters. I ordered a pair of progressive glasses on January 10, 2018 and it's now February 2, 2018 and still no glasses. I would like to talk with a representative. LensCrafters Headquarters and Customer Service Contact Details. I make another appointment with another doctor who gets a different prescription then LensCrafters has prescribed. So he needed to put drops in my eyes since there wasn’t a pressure test recorded. I can show you a receipt of the both lenses being replaced with a new prescription last May. As I have not abused them and have been very careful with cleanings, my wife and I both went together to purchase new glasses at LensCrafters. Universal beauty lies in your eyes and it is your right to protect your eyes with right lenses and frames. Broke my glasses while out of town. and that they would in no way honor the initial conversation. The lenses where put into a frame that I purchased from you in 2010. The glasses he pulled out of the display drawer were my sunglass frames!

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