If I can’t nap on my couch, it’s useless. Offer valid on select items only. I reschedule the dresser delivery for Dec 15. Oh boy. Given the holidays, this puts the arrival date in January. I am looking to purchase West Elm's Harmony Sectional in a lighter cream or grey fabric? I do like how this sectional was put together with a larger bottom cushion that span over two back cushions. Literally just by walking over it once, you will have handfuls of wool all over the place. I am beyond amazed that they are still in business. I could put tons of pillows on this couch because it has a deep seat. This sofa itself is comfortable, but something about the cushions made me feel like I’m not sitting all the way on it. They offer to "escalate" the claim for a 10th time, and I ask what makes them think the Hub will respond this time. The West Elm LOCAL program finds local workers and features their products in West Elm stores. Here’s a short summary: 14th Oct 2020: Ordered couch through the Store in Chelsea, NYC. Even though we went through Christmas and New Years without both dining table and sofa I was just trying to be grateful I got something after 6 months. Don’t order from here, you’re better off saving money and getting something that is beautiful and comfortable compared to trendy and overpriced. Absolutely nobody at West Elm cares about their customers, especially after they have collected the payment. Sofas are big investments, and we absolutely want them to last. Even if I didn’t like a particular sofa, I decided to imagine the situation or lifestyle that it would work in. I call into customer service, and they tell me that the check is cut and has been put in the mail, and it will arrive in 10 business days. We value your privacy. There is nothing to brace it in the middle, only on the ends. I ordered a sectional couch with ottoman (expensive) in April 2020. Please send your order information to support@westelm.com We would like to help. Do not order furniture from West Elm! (See my previous post here about the Pottery Barn Kids rockers and gliders.) First up is the new Niels Wing Glider.. I do like the detailed cushions that are tufted with buttons. I thought it would be helpful to do a little review of West Elm's gorgeous new gliders, in case some of you aren't near a store where you can try them. I am so sorry that this has been your experience with us. You’ll also find initial thoughts and reactions from the testers to give you even more insight into each seat. Chances are far greater that you will be one of the unlucky many stuck in a Kafka-esque nightmare. Designed with smaller rooms in mind, the SoMa Lyndon surrounds you in plush comfort while being conscious of your need for space. I saw the status of the sofa changed to "shipped from manufacturer" on October 28, 2020. I have no kids and the only use this couch got was watching evening TV for a few hours. I finally got my sofa last week. We're on hour two of this call, and I opt for the supervisor. Sandra’s Tip: “Performance Canvas means that anyone can have a white sofa! The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Promises of calls and email follow-ups are never fulfilled. We had moved into a new house so literally had no couch for this entire time. Pics of : Shelter Sofa Review. I've read the nightmare stories about trying to get a check from these people. The seat is comfortable, not too deep or too shallow. Or sent. There was now a new delivery estimate for Nov 30 to Dec 14. Thanks so much for the thorough review – couch shopping is kind of terrible, so your posts were a life-saver. We are here to help. Unsubscribe easily. Overall this sofa gets over 95% satisfaction rates and people praise the look and feel of the product above anything else. The picture on the website showed a white table, this one is DARK BROWN. I beg you. I noticed it was sagging more than usual. West Elm's Andes 3-Piece Chaise Sectional is the real deal. With valid proof of purchase, most items are eligible for return within 30 days of purchase or delivery for a refund of the merchandise value. Every time I have spoken to customer service, there was a solemn promise that I would receive a call back with information. They declare the sofa "lost" (after being assured that it wasn't indeed "lost"). The salesperson told me that the sofa would take two months. I immediately fire back an angry email noting his error, and requesting an update for mine. It’s also a little confusing because they do have so many options to know which one is truly going to fit your space. He offers me the original refund amount for the sofa, and says he can void the gift card and return the $300 to my credit card. I would totally discourage anyone to shop at this terrible company, I very much regret having placed an order with them. I contacted and it has been moved to March 2021! By Dec 19, I have called and emailed each day and there's still no word on my sofa. The Haven Sofa is an 84” sofa, which is sort of middle of the road for couches. I found myself sitting up straight and proper, which isn’t one of the top things I want in a comfortable couch that I can laze around on! So, durability is also essential. Plopping down, there was an audible puff of air, which might be a thing with the leather version only. It kept getting pushed back without any warning and did not finally arrive until late August. Luxe Boucle - Angora Beige. I was told by furniture delivery company that they would contact West Elm and make sure they would get delivered. Five editors tested 15 West Elm sofas, ticking away at criteria that rated sit, depth, softness, height, napability (a word we created for our tests) and overall comfort, all of which were tallied and averaged across the board. I kind of like that. However, to provide an unbiased review, I tried to provide as much detail and honesty about each sofa. Up To 50% Off Bedding, Rugs, Decor & More. 19th Jan: Got email from West Elm to schedule Appointment for 26th Jan. 26th Jan: Couch DELIVERED. When I pushed it to check for durability, there was a bit more give than I felt comfortable with, so probably not an excellent couch if you have rambunctious kids! They pride themselves on creating custom solutions for your rooms with their design consulting services, and most of their furniture is made to order. They said they only have a one year warranty on couches and were not willing to do anything. Terrible company to place an order with online. It’s a substantial couch and sits at a proper height, so I wouldn’t need to work very hard to get back up. Made to order. We apologize for the delay you experienced with your order, but we are happy to hear your couch was delivered successfully! How do I know I can trust these reviews about West Elm? I have been corresponding with West Elm for more than 10 months (nearly 30 emails back and forth), with multiple failed responses/follow-ups on behalf of West Elm customer service department. I was a little bummed when I saw the three new sectionals they launched in January, but I’m still happy with my choice. We purchased a coffee table which was described as "White coffee table with antique bronze legs". For anyone WAITING for their couch, I just my couch DELIVERED today. We have a decent-sized home, and we also want to host our friends and family, which include nine energetic nephews between the ages of 10 and 1. So it was like a catch and cradle kind of sensation. Review the full list of ineligible items and our refund policy below before starting the process. It's a joke. At West Elm, we take great pride in the quality of our merchandise. Maiden Home has a great range of pure linens as well as stain-resistant performance linens, and I knew I wanted performance because linen is a notoriously fussy fabric – easy to stain and difficult to clean (also prone to wrinkling). Now they say that since the total of the refund will be more money than the card I used, they will have to send a check. When I finally saw that the bed was "scheduled for delivery" a week ago, I thought that my end of my painful experience was in sight. Plopping down on it, there was very little bounce, and I noticed it was very firm. Tweed - Asphalt. Laying across the couch, it doesn’t seem wide enough to be comfortable, and the way the bottom cushions are structured, you can feel the separation between them when you lay across. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. I was a little bummed when I saw the three new sectionals they launched in January, but I’m still happy with my choice. I am so pleased with how it looks in the space. Overall impression: This sofa has a very formal vibe like I feel it belongs in a therapist’s waiting room! I love that they have added these to their collection! I am concerned with the durability and potential piling. I am so pleased with how it looks in the space. As a family who moves frequently, finding the right sofa for a new room can be challenging.When we have moved in the past, one of the biggest hurdles we have faced is when a sofa we love doesn’t fit the new room, resulting in a weird or unusable … But the juxtaposition of the boxy frame with the overstuffed cushions gives it a comfortable look and feel, while also seemingly durable and sturdy. Then it showed up. The dresser was ready on September 15th, but they opted to do one delivery for both items, so I was stuck waiting. Brand extensions: I sat, bounced, tried to snuggle up and take a nap on a few of them. Not a phone call, not a customized email, nothing. And I wait. Shelter Sofa Performance Basketweave Metal West Elm 1950s Italian Shelter Arm Upholstered Sofa When the last day of the initial delivery window approached, I checked the order number update to only discover that the delivery window had changed automatically with no further information. I paid two separate delivery fees, one for each order. Once it finally arrived the ottoman arrived with no legs. But eventually things came through. 11 days later I receive a reply from the rep -- and it's not for me, it's for another customer regarding an entirely different order that has nothing to do with me! Even if the inexcusable delay was related to the pandemic, horrendous customer service has nothing to do with it. Finally 10 business days pass and there's no check (but I do get a useless $300 gift card because sure as heck not shopping here again). They pivoted smoothly, which is also nice because you wouldn’t have to struggle with it. On Nov 28 I got a phone call saying the sofa had not made it to the Delivery Center and I would not be getting it. When we had it in our family room, it looked nice next to our large sectional. I think we’d opt for the L-shaped sectional, though, so that we could both spread out and have the dog in the middle. That never happened, no one from the customer service department cared one bit that I am experiencing a tremendous inconvenience. The bottom cushions seem like they’re attached to the base, which I like. Performance Slub - Charcoal. He writes out an email outlining all of this and I wait on the phone to receive it. A percentage of product cost at West Elm is paid directly to a worker’s fund. Sitting on the ground is actually more comfortable. My dog’s nails would ruin this within seconds. The next day I received a confirmation of the order with a delivery time frame in early December. I verified that it would move on that exact date, and was assured that it would be there. West Elm Hamilton Sofa Customer Reviews: This is a really popular high end sofa and it’s not difficult to find user feedback from customers. For more information about reviews on ConsumerAffairs.com please visit our Excludes LOCAL items and clearance items ending in .97 & .99; in stores & online; cannot be combined with other offers and not valid on prior purchases or the purchase of gift cards; not valid at West Elm … Step 1: Look At How You Live. 2. share. This is primarily because we found it to be the most comfortable looking and feeling sofa that was on display at west elm. ensure a positive shopping experience. ), Available colors: 105 upholstery options, 7 leather options, Leg Options: Blackened brass or dark pewter, Depth Options: Standard (40”) or extra deep (46”). I’d still rate this as a four on the nappability scale, just because it’s not as deep as I would have liked to cuddle up on comfortably. He tells me I can either accept this lesser amount or speak to a supervisor. I was told they would have to order and I would not receive until Nov. It adds to the composition nicely and creates a cohesive design with a slight bit of interest. ... and they have a ton of love seat options in just about every style/material/color for about half the price with solid reviews. We preferred to keep it in our small playroom as a stand-alone piece of furniture. Shop basketweave slub ash from Pottery Barn. I have learned my lesson. But then it just stopped. Ninety percent of their products are designed in-house from organic and sustainably sourced materials. We're on day 12 since we spoke, and he hasn't replied. I also liked the adjustable headrests, so you can choose whether or not you want to lay back or sit up properly. I offered to send pics and they were not interested. I’d give it a 7 on the nappability scale! All in all, it’s a solid couch with a ton of different storage options! It’s nice to have an option for a sectional in a smaller space! west elm offers modern furniture, homewares and home decor featuring inspiring designs & colours. But wait! See reviews below to learn more or submit your own review. I wish I would have just went with Value City and saved myself the time, money and energy wasted on all the phone calls. And I tell them that if my sofa does not arrive with my dresser, I'll be needing a refund. Please accept our sincerest apologies for the. Absolutely, ridiculous! Not so firm that I felt like I injured my tailbone, but there wasn’t any sinking into it. While I like that the seat was deep, the fact that the cushions crinkled every single time I moved drove me crazy. Overall impression: On first look, this couch screams modern. And you guessed it: my sofa did not arrive at the Delivery Center on Nov 30. Maiden Home has a great range of pure linens as well as stain-resistant performance linens, and I knew I wanted performance because linen is a notoriously fussy fabric – easy to stain and difficult to clean (also prone to wrinkling). We are here to help. I asked to cancel the dresser delivery for Nov 30 so both items could arrive at the same time. We continue to follow current guidelines and restrictions set by the Australian government to ensure that we are doing all that is possible for our teams and community to remain protected, while continuing to serve our customers’ needs in creating a comfortable and functional home. The wood is almost black! Still waiting to see if they really refund my credit card. At this point I'm seriously considering getting an attorney. Maybe too many throw pillows? Fair Trade is a movement that creates sustainable opportunities for workers through trade agreements. At this point, if the slipcovers weren’t to my satisfactory, I was about to put this couch curb-side with a ‘free’ label on it and cut my losses but I have to say that I’m EXTREMELY happy with their Premium Performance Basketweave slipcovers! Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. When I sat, there was no bounce and a pretty firm resistance, like sitting on a mildly cushioned bench. Whether you use a slipcover or upholster a new piece, it’s incredibly easy to clean.” Performance Tweed: Water repellent Woven with chenille bouclé yarns for extra softness Child and pet friendly. Easy Ways to Return: Stores - You can return most non-furniture items to your local Pottery Barn store for free. Made to order. With valid proof of purchase, most items are eligible for return within 30 days of purchase or delivery for a refund of the merchandise value. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Find leather, fabric and upholstered sofas in a variety of colors and styles, perfect for any room. West Elm is a branch of Williams-Sonoma, Inc., that was founded in 2002. if you have any problems, no one will help you!! The bottom cushions do not look very thick or cushiony, but the back ones do. Overall impression: This model has a light wooden base that contrasts nicely with the overstuffed cushions, which creates a fascinating piece. A rep on Twitter confirms in a DM that a check is cut and sent. We purchased 6 chairs from West Elm and received 3 chairs with dirt stains on the cushions. It’s me, my partner, and our 40lb Husky-Corgi rescue hound, and we all like to be on the couch at the same time, but not on top of each other. I get the pandemic has effected all of our lives but for them to have NO IDEA where anything is or give a solid time frame on when things will arrive, and they keep pushing out dates playing with everyone’s emotions. It’s firm, but not uncomfortably so. Water-repellent, easier to clean, fade- and abrasion-resistant, our Performance Fabrics are available at an exceptional value at every grade. I give them to the end of the week to locate my sofa and get me a delivery date. It had a strong smell of warehouse that I cant’ get out. Everybody I spoke with was not responsible, it someone else in some other department. When I plopped down, I realized it is a lot lower than I expected. west elm Sofa Reviews Andes. Whoa, this "company" is awful. Contains links to guest features from publications like Architectural Digest and the Atlantic a bit! 'Re particularly enthralled with its cast metal legs—which come in blackened brass or Dark pewter have successfully subscribed to newsletter... 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Model is the real deal your space would spend the extra money get! It holds up to 3 kids and the more, the firmness of the couch, modular... A coffee table which was supposed to be used for general information purposes only like it even better in..

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